This Privacy Policy(“Policy”) describes the information which AutoReply (“We”, “Us”, “Our” “Services”, “Company”) collects from you when you download, access, or use its Website or Mobile Application(“Sites”) for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise(collectively the “Services”).
This Privacy Policy should be read in conjunction with the Terms of Use applicable to the Services you are using.
Please keep in mind that when you provide information to Us on a third – party site or platform(for example, via AutoReply app or our website like social media login). The information We collect is through those third – party sites linked with AutoReply or Our Sites and is covered by this privacy policy, and the information the third – party site or platform collects is subject to the third – party site or platform’s privacy practises.Privacy choices you have made on the third – party site or platform will not apply to Our use of the information we have collected directly through Our Sites.Please also keep in observance that AutoReply or Our Sites and applications may contain links to other sites not owned or controlled by Us and We are not responsible for the privacy practises of those sites.We encourage you to read the privacy policies of such other sites they may collect your personal information.
All capitalised terms that have not been specifically defined herein shall have the same meaning as provided under the Terms of Use.
User Consent
By using our AutoReply Services (for example, when you register for an account, communicate with us, on Our sites or applications or through social media), you agree and provide consent to Our collection, use and sharing of your personal information as described in this policy.
Usage of AutoReply Mobile Applications
This policy shall also apply to AutoReply mobile applications.You are urged to update to the most current version of mobile applications.If you use an older version of these apps and / or access discontinued services, We may not be responsible or liable for any damages, due to any collection, storage and processing of your personal information as per older version of mobile application.
COLLECTION AND USE OF PERSONAL INFORMATION
Information you provide to Us
Information Collected at the time of registration
During registration, AutoReply ask that you provide basic personal information from you to continue to interact with you and to continue providing you the Services. Information that We may collect including but may not limited to the following –
Your Name
Business Name
Email
Address
Mobile No
If you send Us personal correspondence, such as emails or letters, or if other users or third parties send Us correspondence about your activities or postings on the Site, We may collect and store such information.
AutoReply may collect additional information( for example, your name, e – mail id, mobile number, location etc.,) at other times, including but not limited to, when you provide feedback(s), modify your content or email preferences, respond to surveys, provide comments, or communicate with Us.Additionally, We may also capture the financial information you provide Us such as investment details or compensation details when you use our Service functionalities like Wealth Calculator and Tax Calculator.
Log File Information
AutoReply may automatically collect limited information from your computer / device when you visit our site, application or service, for example;
Device ID
SMS for OTP
In App permissions for capturing call log, phone state, send sms, FOREGROUND_SERVICE
Android Advertiser ID / iDFA ID
device’s name,
your operating system,
Your preferences while using the Sites
AutoReply may also collect your Information to track user behaviour and preferences for internal analytics and research.We may also use your information:
To evaluate your interest for various genres of content, services, offers;
To perform analytics and conduct customer research, to determine your interest, for identifying content that generates sales and to analyse traffic patterns.
Subscription or Paid service data
When you choose any subscription or paid service, We or Our payment gateway provider may collect your personal information such as address or billing information, including your credit / debit card number and expiration date etc.The subscriptions or paid Services may be on auto renewal mode unless cancelled.If at any point you do not wish to auto – renew your subscription, you may cancel your subscription before the end of the subscription term or contact Us on Our support email.
Transactional / Billing information
Based on your purchase of a subscription or paid service, Our payment gateway partner may collect information, including but not limited to, your credit / debit card details or other bank account details along with your billing address.This information is stored by the payment gateway partner.For instance, the Services will be using third party payment gateway partners to process and facilitate the payment of your subscription fee to the Services for providing you access to the subscription; such payment gateway partners are not controlled by us.When you visit such payment gateways you do so at your own risk.We encourage you to familiarise yourself with the privacy statements provided by such payment gateways prior to providing them with information about you or entering into any transactions with them.We do not assume any responsibility or liability for such payment gateways, the content of such payment gateways and their privacy practises, nor do we endorse them.
We may receive financial or transactional information(for e.g., transaction ID, etc.) from third – party vendors in case of payments, for reconciliation and validation of transactions, and also for the purpose of resolutions of complaints(in case of failed transactions and refunds).
Information Use by the Company
The Information supplied by you enables Us to improve Our services and provide you the most user – friendly experience(s).In some cases for e.g.provision of certain service(s) or utility(ies), We may require your contact information as well.All required information is service dependent and we may use the above – said user Information to, maintain, protect, and improve the Services and for developing new services.
AutoReply may also use your email address or other personally identifiable information to send commercial or marketing messages about our Services and / or such additional updates and features about third parties products and services with an option to subscribe / unsubscribe(where feasible).We may, however, use your email address for non – marketing or administrative purposes(such as notifying you of major changes, for customer service purposes, billing, etc.)
Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.Any posted / uploaded / conveyed / communication by users on the public sections of the “Site” becomes published content and is not considered personally identifiable information subject to this Privacy Policy.In case you choose to decline to submit personally identifiable information on the Sites, We may not be able to provide certain services on the Sites to you.We will make reasonable efforts to notify you of the same at the time of opening your account.In any case, We will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.
When you register with the Application or Services, we contact you from time to time about updating your personal information to provide you with features that we believe may benefit / interest you.
Information sharing with legal authorities, affiliates
AutoReply shares your information with any third parties without obtaining the prior consent of User in the following limited circumstances:
When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences.These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
AutoReply may share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf.We also ensure that these recipients of such information agree to process such information based on Our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
Disclosure to Third parties
Service Providers
The Application may include links to other Sites or applications(for e.g., links to payment gateways for payment of subscription fees). Such Sites or applications are governed by their respective privacy policies, which are beyond Our control.Once you leave Our servers(you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the application, Site you are visiting.That policy may differ from Ours.If you can’t find the privacy policy of any of these sites via a link from the Site homepage, you should contact the application / Site owners directly for more information.
Advertisers
When we present Information to our advertisers — to help them understand our audience and confirm the value of advertising on our Sites — it is usually in the form of aggregated statistics on traffic to various pages / content within our Sites.We use third – party advertising companies to serve ads when you visit our Sites.These companies may use Information(excluding your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other Sites or applications, in order to provide advertisements about goods and services of interest to you.We do not provide any personally identifiable information to third party advertisers / ad – servers without your consent.
Merger
In the event Times Internet Ltd.is merged with or acquired by another company or in case of reorganisation or restructuring of business, we and Our affiliates may share your personal information, wholly or in part, with another business entity.
Business transfers
We provide personal information to Our affiliates and other trusted businesses or persons to process it for us, based on Our instructions and in compliance with Our Privacy Policy and any other appropriate confidentiality and security measures.We may share your activity on our Sites both for processing and for calculation of reward points of your profile with Times Points.This information may be stored by them.
Third Party Surveys, Promotional Activities conducted on Site
Surveys, promotional activities, might be conducted on our Site by associated third party vendors directly.Your personal information such as name, email, phone number, IP address, country code etc., may be captured by the vendor, in case you provide the details for participation in the Survey, promotional activity.Please note that the personal information may be shared between us and vendors for processing and deriving insights from the survey results, promotional activity.
LINKS TO THIRD PARTY SITES / AD – SERVERS
Our Sites may include links to third party Sites, applications and ad servers.The collection of your information including but not limited to PII by such Sites, applications and / or ad servers are governed by their respective privacy policies, which are beyond our control.Their privacy policy may differ from ours.
You may share your Information regarding your activities on Sites with third party social Sites to populate your social wall that is visible to other people.
DATA RETENTION AND ERASURE
How long do we store and use your Information
We retain the information which We have collected no longer than is necessary.This is determined on a case by case basis.Normally We will retain the information as long as you maintain an account with Us and till the time you continue to access and use our Services.We will delete your information as soon as reasonably possible, based on your account activity and in accordance with applicable law(s), whenever you request Us to do so.However, We may archive and / or retain some information for legal purposes.
When you use the Services or Sites(or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes.We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical(for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.Because of the way we maintain certain services and / or due to requirements under applicable laws for retaining or preserving information, after you delete your information, such information and / or residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Data Erasure
We retain your personal information as long as necessary for Us to provide services to you or you ask Us to not retain your data.If you no longer want Us to use your information then you can request that We erase your personal information and close your Services account as soon as reasonably possible, based on your account activity and in accordance with applicable law(s)..
We may retain some of your personal information as necessary for Our legitimate business interests, such as fraud detection and prevention and enhancing safety.For example, if We suspend the Services account for fraud or safety reasons, We may retain certain information from that account to prevent that user from opening a new account in the future.
We may retain and use your personal information to the extent necessary to comply with Our legal obligations.For example, we may keep some of your information for tax, legal reporting and auditing obligations.
Information you have shared with others(e.g., Reviews, forum postings) may continue to be publicly visible on the Services, even after your account is cancelled.However, attribution of such information to you will be removed.Additionally, some copies of your information(e.g., log records) may remain in Our database, but are disassociated from personal identifiers.
Because We maintain copies of personal information to protect from accidental or malicious loss and destruction, residual copies may take a period of time before they are deleted from Our active servers and may remain in Our backup systems.
You can request for deletion of your information by writing to our designated Grievance Officers, via in writing or through email signed with the electronic signature.The list of respective grievance officers is being provided in Terms of Use.
Please note that if you have multiple accounts with Us, then you will have to raise separate requests for each of the accounts, along with the associated email IDs or phone numbers.
Further, We may retain and use Your personal information to the extent necessary to comply with Our legal obligations.For example, We may keep some of Your information for tax, legal reporting and auditing obligations.
CHILDREN’S PRIVACY
Service is not intentionally designed for or directed at persons less than 18 years of age. we does not knowingly permit any person who is under 18 years of age to register with the services or to provide any other personally identifying information.If we becomes aware or gets notified that any personally identifiable information of persons less than 18 years of age has been collected on the Services without verified parental consent, then we will take the appropriate steps to delete any such information.
However, We consider it the responsibility of parents to monitor their children’s use of Our services.Nevertheless, it is Our policy not to collect and process any personal information from children below 18 years of age or offer to send any promotional materials to persons in that category.we do not seek or intend to seek or receive any personal information from children.Should a parent or guardian have reasons to believe that a minor has provided us with personal information without their prior consent, please contact the Grievance Officer to ensure that the personal information is removed from the our Services.
SECURITY MEASURES
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data.These include internal reviews of Our data collection, storage and processing practises and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.All information gathered is securely stored within the Company controlled database.The database is stored on servers secured behind a firewall on the cloud; access to the servers is password – protected and is strictly limited.However, as effective as Our security measures are, no security system is impenetrable.If you know or have reason to believe that your account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorised use of your account, please contact Us by contacting Our Grievance officer.
UPDATES & CHANGES
We may alter Our privacy policy from time to time to incorporate necessary changes in technology, applicable law or any other variant.We reserve the right to amend the terms of this Policy from time to time.Any changes We make will be effective immediately on notice, which We may give by posting the new policy on the Site.Your use of the Sites or Services after such notice will be deemed acceptance of such changes.We may also make reasonable efforts to inform you via electronic mail.In any case, you are advised to review this Policy periodically on the Sites to ensure that you are aware of the latest version
GRIEVANCE REDRESSAL
Redressal Mechanism: Any complaints, abuse or concerns with regards to the use, processing, deletion and disclosure of Information provided by you or breach of these terms should immediately be informed to the designated Grievance Officers as mentioned below via in writing or through email signed with the electronic signature grievance[dot]it[at]timesinternet[dot] in addressing to “Grievance Officer”
Any complaints or concerns with regards to content or to report any abuse of laws or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below by sending an email to or via post to
Grievance Redressal Officer(mention the respective Site)
Mahavir nagar balika ashram road
ahmednagar 414003
Phone: 7798648712
We request you to please provide the following information in your complaint / Grievance: –
a) Identification of the information provided by you;
b) Clear statement as to whether the information is personal information or sensitive personal information;
c) Your address, telephone number or e – mail address;
d) A statement that you have a good – faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
e) A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;
f) You may also contact us in case you have any questions / suggestions about the Policy using the contact information mentioned above.
The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.
The Company shall not be responsible for any communication, if addressed, to any non – designated person in this regard.
